FAQ

What size should I choose?

Our shoes fit true to size, but it is always a good measure to follow the steps in our Size Guide.

What payment methods do you accept?

We currently only accept card payments, such as Visa, MasterCard, American Express, Diners Club, JCB, Discover. We will add more payment methods later on.

How long will it take before you ship my order?

Our shoes are handmade by our artisan shoemaker. As a result of the slow-paced production process, we produce our shoes in small batches with the required sizes. A production-time of 4 - 6 weeks can be expected, after which we dispatch your shoes as soon as we received and inspected them.

In a hurry? We do carry a few sizes in stock. Please send us an email at info@bayandwall.com to check if we can ship your size sooner.

How long will it take for my order to arrive?

Shipping time depends on where you are. Global shipments and shipments inside the EU, takes typically 4-8 days unless you choose express delivery at checkout. Shipments inside Sweden are usually faster, taking 1-2 days to arrive.

How do I return a pair of shoes?

Please refer to our Returns & Exchanges guide for the required steps.

Are shoe trees included with my shoes?

No. Shoe trees are used in our photos for display purposes only. At this point, we do not include or sell shoe trees for our shoes.