Delivery & Returns
Should you require information or help, please contact us by email and we will be happy to assist you.
FREE GLOBAL SHIPPING
We ship our Einar shoes worldwide, free of charge.
Express shipments are available at an extra cost of 39 €.
Customers outside the European Union should be aware that import duties and taxes may apply when importing our products to your country. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office if you want more information on what applies to your country.
We dispatch your shoes within one day after ordering. Shipping time depends on where you are. Global shipments take 1-3 days and shipments inside the EU takes typically 1-5 days. Shipments inside Sweden are usually faster, taking 1-2 days to arrive.
EXCHANGES, RETURNS AND REFUNDS
We offer free exchanges or returns if the shoes do not fit or you do not like them.
To make an exchange or return, please contact us at firstname.lastname@example.org within 14 days of receiving the goods. We will then send you the labels needed for the return shipment. To return items free of charge, you must use the labels and courier that we provide.
Products returned in their original, unworn condition, without marks or scratches, are eligible for a full refund or exchange. Make sure you try our shoes on a soft and clean surface. The goods must be returned in its original packaging within 14 days of receiving the return label. If these conditions are not met, we cannot issue an exchange or refund.
As soon as the returned goods have been approved by us, we will send your replacement or issue the refund. It will take 5-10 days for the refund to appear in your account.
We only cover one exchange round per order. Any further shipping costs for returns or additional exchanges will not be covered.